English / Cymraeg
Contact National Trading Standards
For Consumer Advice
If you have a complaint about goods or services, please contact Citizens Advice for information and advice:
You can call the Citizens Advice consumer helpline on 03454 04 05 06 and may speak to a Welsh-speaking adviser on 03454 04 05 05.
|Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods or services.|
To find your local trading standards office
If you would like to contact your local authority trading standards service, please enter your postcode on the Trading Standards Institute web site to find a Trading Standards office near you.
Advice for businesses
If you are a business that sells goods and/or supplies services to consumers, please visit the Chartered Trading Standards Institute Business Companion site.
For Media Enquiries
Please contact the National Trading Standards Communications Team on 020 7025 7570 or email email@example.com
For Trading Standards Enquiries
If you are a trading standards practitioner, please visit the ACTSO website for further information.
For more information about trading standards services in Scotland, please visit the Trading Standards Scotland web site www.tsscot.co.uk or the Society of Chief Officers of Trading Standards in Scotland website www.tradingstandards.scot.
For Any Other Enquiries
If you are a trading standards professional or a government department please email firstname.lastname@example.org or contact the National Trading Standards Programme Office on 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH. (Please note the Programme Office are not able to provide people with consumer advice).
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from illegal money lending to copycat websites and doorstep crime.
Three sentenced to 10 years in prison for roles in home improvement fraud
20th March 2018
Six sentenced for large copycat website fraud
6th March 2018
Scams Awareness Month 2017
Citizens Advice and partners across the consumer protection landscape are leading activities throughout the month of July for Scams Awareness Month.
Consumer Harm Report 2015-16
National Trading Standards’ annual Consumer Harm Report highlights key data and emerging threats to consumers
Friends Against Scams
We are encouraging people to Take a Stand Against Scams