English / Cymraeg
Contact National Trading Standards
For Consumer Advice
If you have a complaint about goods or services, please contact Citizens Advice for information and advice:
You can call the Citizens Advice consumer helpline on 03454 04 05 06 and may speak to a Welsh-speaking adviser on 03454 04 05 05.
Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods or services.
To find your local trading standards office
If you would like to contact your local authority trading standards service, please enter your postcode on the Trading Standards Institute web site to find a Trading Standards office near you.
Advice for businesses
If you are a business that sells goods and/or supplies services to consumers, please visit the Chartered Trading Standards Institute Business Companion site.
For Media Enquiries
Please contact the National Trading Standards Communications Team on 020 7025 7570 or email firstname.lastname@example.org
For Trading Standards Enquiries
If you are a trading standards practitioner, please visit the ACTSO website for further information.
For more information about trading standards services in Scotland, please visit the Trading Standards Scotland web site www.tsscot.co.uk or the Society of Chief Officers of Trading Standards in Scotland website www.tradingstandards.scot.
For Any Other Enquiries
Please email email@example.com or call 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH
The National Trading Standards Work Areas
National Trading Standards has teams overseeing a range of issues, from illegal money lending to copycat websites and doorstep crime.
National Trading Standards issues bogus helpline scam warning
22nd February 2017
Leicester sales person has received a 22-month suspended sentence for pressurising and misleading advertising cold calls
9th February 2017
National Consumer Week 2-6 Nov 2015
Know your rights - the week long campaign run by Citizens Advice and Trading Standards
2014-15 Consumer Harm Report
The inaugural National Trading Standards ‘Consumer Harm Report’ reveals annual data and predicts biggest threats for 2016 including energy, lottery and telephone preference scams.
Good Neighbours Stop Rogue Traders
National Consumer Week 2014 focused on doorstep crime, which saw the launch of the ‘Good Neighbours Stop Rogue Traders’ campaign.