Contact
Contact National Trading Standards

English / Cymraeg

Contact National Trading Standards

For Consumer Advice

If you have a complaint about goods or services, please contact Citizens Advice for information and advice:

Visit the citizens advice website

You can call the Citizens Advice consumer helpline on 03454 04 05 06 and may speak to a Welsh-speaking adviser on 03454 04 05 05.

Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods or services.

To find your local trading standards office

If you would like to contact your local authority trading standards service, please enter your postcode on the Trading Standards Institute web site to find a Trading Standards office near you.

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Advice for businesses

If you are a business that sells goods and/or supplies services to consumers, please visit the Chartered Trading Standards Institute Business Companion site.

Visit businesscompanion.info

For Media Enquiries

Please contact the National Trading Standards Communications Team on 020 7025 7570 or email nationaltradingstandards@grayling.com

For Trading Standards Enquiries

If you are a trading standards practitioner, please visit the ACTSO website for further information.

Visit the ACTSO Website

For more information about trading standards services in Scotland, please visit the Trading Standards Scotland web site www.tsscot.co.uk or the Society of Chief Officers of Trading Standards in Scotland website www.tradingstandards.scot.

For Any Other Enquiries

Please email nationaltradingstandards@actso.org.uk or call 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH

Protecting Consumers & Safeguarding Businesses

The National Trading Standards Work Areas

National Trading Standards has teams overseeing a range of issues, from illegal money lending to copycat websites and doorstep crime.

Work Areas

Latest Headlines

National Trading Standards issues bogus helpline scam warning

22nd February 2017

Leicester sales person has received a 22-month suspended sentence for pressurising and misleading advertising cold calls

9th February 2017

Current Campaigns